We aim to despatch all orders placed before 12 noon on the same day (Monday to Friday; excluding bank holidays). Orders placed after 12 noon will be despatched the next working business day. 

Delivery times on the Website are estimates and are to be used as a guide only. The delivery lead times commence from the date of despatch. Delivery can only be made to addresses within the United Kingdom.

Parcel-delivery lead times from despatch date:

UK mainland1 day
UK Scottish Highlands2 to 3 days
UK Scottish Islands2 to 3 days
UK Northern Ireland2 to 3 days
UK Isle of Mann2 to 3 days
UK Isles of Scilly2 to 3 days
Channel Islands2 to 3 days
Outside the UKnot available

Once your goods have been despatched, we will supply a delivery tracking number to the email you provided when ordering.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will make effort to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

If your order only includes gift vouchers, the delivery will be made using a Royal Mail signed-for service – please allow 1 to 3 days for delivery.

If you would like to order from outside the UK, please contact us and we can consider your delivery on a case-by-case basis.