We aim to despatch all product orders placed before 1PM on the same day (Monday to Friday; excluding bank holidays). Product orders placed after 1PM will be despatched the next working business day.
Delivery times on the Website are estimates and are to be used as a guide only. The delivery lead times commence from the date of despatch. Delivery can only be made to addresses within the United Kingdom.
Parcel-delivery lead times from despatch date:
|UK mainland||1 day|
|UK Scottish Highlands||2 to 3 days|
|UK Scottish Islands||2 to 3 days|
|UK Northern Ireland||2 to 3 days|
|UK Isle of Mann||2 to 3 days|
|UK Isles of Scilly||2 to 3 days|
|Channel Islands||2 to 3 days|
|Outside the UK||not available|
Once your goods have been despatched, we will supply a delivery tracking number to the email you provided when ordering.
If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will make effort to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.
If your order only includes gift vouchers, the delivery will be made using a Royal Mail signed-for service – please allow 1 to 3 days for delivery.
If you would like to order from outside the UK, please contact us and we can consider your delivery on a case-by-case basis.