Privacy Policy

Andrew Collinge (Holdings) Limited (“We”) take your privacy very seriously. This policy explains how the personal information you supply to this website is used. It should be read in conjunction with our Terms & Conditions.

For the purpose of the Data Protection Act 1998, the data controller is Andrew Collinge (Holdings) Limited.

Information we collect from you

We collect personal information from you so that we can complete your order, including your name, phone number, email address, billing address, delivery address and credit card details.

We store your name, phone number, email address, billing address and delivery address so that we can communicate with you during and after the ordering process.

We do not save your credit card details.

With regard to each of your visits to our website we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

How we use your personal details

The information you provide will be used by us, third-party contractors employed by us and their sub-contractors to authenticate your identity, validate your debit/credit card, authorise payment and communicate with you with regards to providing services in relation to your purchase. You give us permission to transmit information to, or to obtain information about you, from third parties for these purposes.

We will also pass on your delivery address, phone number and email address to the courier we employ for they sole purpose that they may deliver your order to you and communicate with you during the delivery process.

We will not send you marketing information unless you explicitly opt into receiving such information.

We will never pass on your details to a third party for the purpose of them contacting you with marketing communications or promotions.

We shall never sell our customer data to a third party.

How we use information we collect from you

We will use this information:

to administer our website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes,
to improve our website to ensure that content is presented in the most effective manner for you and for your computer,
as part of our efforts to keep our website safe and secure,
to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you,
to make suggestions and recommendations to you and other users of our website about goods or services that may interest you or them.

Disclosure of your information

We will never pass on your details to a third party for the purpose of them contacting you with marketing communications or promotions.

We shall never sell our customer data to a third party.

Cookies

To improve the functionality, speed and experience of using our website we place cookies on your computer's browser. To find out more information about cookies including what they are and how we should be complying with UK law please visit Aboutcookies.org

By using our website you are consenting to us placing the following cookies on your computer:

Website functionality cookies – enable you to browse the website and use features such as forms.

woocommerce_cart_hash – a WooCommerce cookie that helps the basket and checkout function. It expires after each session (each users visit). For more information visit the WooCommerce help page.
 
woocommerce_items_in_cart – a WooCommerce cookie that helps the basket and checkout function. It expires after each session (each users visit). For more information visit the WooCommerce help page.

 
Customer preference cookies – allows the website to remember preferences you make.

wp_woocommerce_session_123 – a WooCommerce cookie that helps our website remember what users have added to the basket. It expires after 2 days of being set. For more information visit the WooCommerce help page.

 
Website analytics cookies – measure and analyse how customers use our website. This allows us to make informed decisions on improving the experience of using our website.

__utma – a Google Analytics cookie that helps identify individual users and how they use the website on each session. It expires after 2 years of being set/updated. For more information visit the Google help page.
 
wfvt_123 – a Wordfence cookie that helps distinguish the difference between humans and bots (e.g. search engine crawlers). It can also help us identify and block particular nefarious IP addresses. It expires after 20 minutes of being set. For more information visit the Wordfence help page.
 
wordfence_verifiedHuman – a Wordfence cookie that helps distinguish the difference between humans and bots (e.g. search engine crawlers). It can also help us identify and block particular nefarious IP addresses. It expires after 1 day of being set. For more information visit the Wordfence help page.

 
Targeting cookies or advertising cookies – allow us to target particular adverts to you whilst you are browsing the internet. It helps us make sure our adverts are more relevant to particular users, limit the number of times you see an advert and help us measure the success of our advertising campaigns.

__utnz – a Google cookie which identifies if a user has reached our site after following the link from an online ad/campaign. It expires after 6 months of being set/updated. For more information visit the Google help page.

 
It is possible to set your browser to run without accepting our cookies, for information please refer to the instructions/guides of the particular internet browser you use. Please be aware that it may limit your ability to use our website.

Marketing and communications subscriptions

At times we would like to send you information which we think may be of interest to you such as details of new products, special offers, events and news regarding Andrew Collinge Hairdressing.

We will only send you this information if you have opted in. You can opt in to receive these communications by two methods – email or direct postal mail.

Each time we contact you we will give you the option to unsubscribe from receiving these communications. You may also Contact us at any time to request that we stop communicating with you by any of these methods.

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Securing your personal details

When you fill out any information on our website it will be encrypted before it is sent to us using a Secure Socket Layer (SSL). We take relevant steps to secure your data on our systems and comply with the UK's Information Commissioner's Office. When we send your details to third parties (namely the payment processor and courier company) we do so using a secure method.

Requesting what information we hold

You have the right to request all the information we hold on our database about you, and for us to reply to your request promptly.

Updating your details

If you would like to update us with your most up-to-date contact details please Contact us.

You can also update your details by logging in at andrewcollinge.com/my-account/

Changes to our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Questions and complaints

If you have a question regarding this Privacy policy or would like to make a complaint, please write to us – our postal address and email address can be found on our Contact information page.