Terms & Conditions

These Terms

Andrew Collinge's ("Andrew Collinge" "we" "us") website andrewcollinge.com (our "Website") and related services are made available to you in accordance with the following Terms and Conditions, and any other rules posted on our Website (collectively, the "Terms").

Please read these carefully before you start to use our website, as these will apply to your use of our website and will apply to sales when purchasing goods from our Website.

We recommend that you print a copy of this for future reference.

By using our Website, you confirm that you accept these Terms and that you agree to comply with them. If you do not agree to these Terms, you must not use our Website.

Information About Us

Andrew Collinge is a trading name of Andrew Collinge (Holdings) Limited, a company registered in England and Wales under registration number 01275240.

andrewcollinge.com is operated by Andrew Collinge (Holdings) Limited.

Our registered address is Suite 5, Floor 3, Castle Chambers, 43 Castle Street, Liverpool L2 9SH, United Kingdom.

Our VAT number is GB 163683447

Accessing our Website

Our site is made available free of charge.

We do not guarantee that our Website, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our Website is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our Website.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these Terms, and that they comply with them.

Your Eligibility to Purchase

To make purchases on the Website, you will be required to provide your personal details: name, phone number, e-mail address, billing address, delivery address, credit-card details and other information requested during the checkout process. The details you supply must be true, accurate and complete. You must not be impersonating any other individual by the information you supply.

The information you provide will be used by us, third-party contractors employed by us and their sub-contractors to authenticate your identity, validate your debit/credit card, authorise payment and communicate with you with regards to providing services in relation to your purchase. You give us permission to transmit information to, or to obtain information about you, from third parties for these purposes.

Orders are only accepted for UK delivery addresses.

Your Privacy

We take the privacy of your information very seriously and we take suitable steps to protect your data and comply with the UK's Information Commissioner's Office. We will never provide your details to a third party. We will never sell our customer data to a third party.

Further information can be found in our Privacy Policy.

A description of how we use your information to fulfil your order can be found in the Terms under Your Eligibility to Purchase.


Prices shown on this Website are in GBP, and are inclusive of VAT at the 20% rate, where applicable

All prices and offers remain valid as advertised from time to time. The GBP price of a product displayed on the Website at the time the order is accepted will be honoured, except in cases where we have identified an error in the price.

Orders and Stock Availability

Andrew Collinge only offers products for sale that are in stock and available for despatch, however, items in your shopping basket are not reserved and may be purchased by other customers. All orders are subject to acceptance and availability. Payment is required in full for an order to be placed.

Acceptance of Orders

Once you have made payment and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, only a confirmation that we have received it.

Our acceptance of your order will take place when we email you to accept it and confirm despatch of your order, at which point a contract will come into existence between you and us. Our third-party payment processor and courier do not have the authority to accept an order on behalf of Andrew Collinge.

We reserve the right not to accept your order in the event, but not exclusive to: authorisation for payment cannot be obtained, shipping restrictions, that an item is out-of-stock, is withdrawn from sale due to quality control, or purchase eligibility has not been met as described in the Terms above.

We may also refuse to accept an order for any reason at our discretion. If you have already paid for the goods, we shall refund the full amount as soon as we are able. In the event that an order is refused whilst in transit, we will process your refund once the products have been returned to us.


We accept card payment by Visa, Mastercard, Maestro and American Express. You confirm that the credit/debit card that is being used is yours or that the owner of the credit/debit card specifically authorised you to use it. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us, we will not be liable to you for any delay or non-delivery.

Promotional Codes

There is no cash alternative to promotional codes and they are not transferable. Promotional codes cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the published expiry date, if provided.

Gift Vouchers

Gift Vouchers sold through this Website can only be redeemed in Andrew Collinge salons. They cannot be used to purchase products on this Website. They are non-transferable, may not be returned and cannot be redeemed for cash.

Andrew Collinge Gift Vouchers can be redeemed against all services and products sold in Andrew Collinge salons. If your order total is less than the value of the Gift Vouchers used, no change will be given. Gift Vouchers can be combined with cash or credit-card payments in a single transaction.

If you return products bought using Gift Vouchers, then the refund will be made using the original payment method i.e. Gift Vouchers, equalling the product value to the nearest GBP 5 multiple, with the balance being refunded as cash.

Gift Vouchers delivery is free of charge.

Gift Vouchers will be delivered using a Royal Mail recorded service. Should you suspect that your Gift Vouchers have gone missing in the post, please inform us as quickly as possible so that we can help locate them or, if necessary, post new Gift Vouchers. If and when it is confirmed a delivery has gone missing, the Gift Vouchers' serial numbers will be cancelled on our salons' EPOS systems, rendering them null and void. An attempt to use them would constitute a breach of these Terms and Conditions.

Andrew Collinge is not liable for delivery of Gift Vouchers to an incorrect or non-existent postal address – this is the sole responsibility of the purchaser. Andrew Collinge is not responsible if Gift Vouchers are lost, stolen, destroyed or used without permission.

Redeeming Website Offers

Website offers will be advertised with a coupon code. The coupon code can be entered at the checkout – at top of the page where billing details are completed.

Offer adverts may specify limitations on redeeming the offer such as: expiry dates, the frequency a coupon can be used per email/person, a minimum or maximum spend, a limitation to redeem the offer against certain products or services, restrictions against redeeming the offer in conjunction with other offers or sales.

Offers can only be redeemed at the point of sale and cannot be redeemed retrospectively. It is the buyer's responsibility to enter any valid coupon codes they hold at the andrewcollinge.com Checkout.


We take reasonable care to make our Website secure. All credit/debit card transactions on this Website are processed using WorldPay, a secure online payment gateway that encrypts your card details in a secure host environment. We do not store your credit/debit card details on our own systems. Secure Socket Layer (SSL) technology is used for added security and safety.

In addition, we take reasonable care wherever we have the power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part, we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.

It is your responsibility to protect your password used for andrewcollinge.com from being disclosed to any third party.

Transfer of Ownership

You will own the goods on and from the point in time when we deliver the goods to you.

We require a signature for any goods delivered, at which point, responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift), then you accept that evidence of a signature by them (or at that delivery address), is evidence of delivery and fulfilment by Andrew Collinge, and transfer of responsibility. The goods are your responsibility once we deliver them to the address you gave us.


We aim to despatch all orders placed before 12 noon on the same day (Monday to Friday; excluding bank holidays). Orders placed after 12 noon will be despatched the next working business day.

Please note that delivery times over the Christmas period will be as follows. We will attempt to get your order to you before the mentioned dates however, these dates are the very latest you should expect to receive your order:

Ordered: 20/12/18 Delivered: 21/12/18
Ordered: 21/12/18-27/12/18 Delivered: 28/12/18
Ordered: 28/12/18 Delivered: 2/1/19
Ordered: 29/12/18-1/1/19 Delivered: 3/1/19

Please note these Christmas delivery times are for the UK mainland only and may change depending on demand. We recommend ordering by the 19th if you would like your order before Christmas. 

Delivery times on the Website are estimates and are to be used as a guide only. The delivery lead times commence from the date of despatch. Delivery can only be made to addresses within the United Kingdom.

Parcel-delivery lead times from despatch date:

UK mainland 1 day
UK Scottish Highlands 2 to 3 days
UK Scottish Islands 2 to 3 days
UK Northern Ireland 2 to 3 days
UK Isle of Mann 2 to 3 days
UK Isles of Scilly 2 to 3 days
Channel Islands 2 to 3 days
Outside the UK not available

Once your goods have been despatched, we will supply a delivery tracking number to the email you provided when ordering.

If delivery is delayed by any event outside of our control, we will contact you as soon as possible to let you know and we will make effort to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event, but if there is a risk of substantial delay, you may contact us to cancel your order and we will give you a refund for any goods you have paid for but not received.

If your order only includes gift vouchers, the delivery will be made using a Royal Mail signed-for service – please allow 1 to 3 days for delivery.

If you would like to order from outside the UK, please contact us and we can consider your delivery on a case-by-case basis.

Delivery Pricing

Delivery is free of charge to UK addresses.

Returns, Cancellations and Exchanges

We hope you are happy with your purchases, however if you want to return an order, for whatever reason, please refer to our Returns Policy on how to do so.

All orders delivered to addresses in the EU are protected under the Consumer Contracts Regulations. You have the right to cancel an order without providing a reason. Please refer to the Returns policy for a description on how to cancel an order under Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Our Returns Policy does not affect your statutory rights.


Refunds will be made via the original payment method.

Intellectual Property

The use of our Website is for your personal, non-commercial use only. The use of the Website grants you no rights in relation to the contents, including: copyright, imagery, music, video, text, design, code, trademarks and all other intellectual property, including that of third-parties. The content may not be modified, copied or distributed without express permission from Andrew Collinge (Holdings) Limited. Reproduction or distribution of the above listed prohibited material could result in civil or criminal penalties. However, you are permitted to make one copy for the purposes of viewing Content for your own personal use.

Third-Party Sites

This Website may include links to other websites that may be of interest to you. We do not endorse or approve, and have no liability or responsibility for the content of any website to which the Website links to, including but not limited to: any advertising, marketing, promotions, products or services available from such websites, nor for any loss caused by the use of or reliance on the content of such external websites.

Questions and complaints

If you have a question regarding these Terms & Conditions, or would like to make a complaint, please write to us – our postal address and email address can be found on our Contact information page.

Your Rights

Under the Law of England and Wales you have certain rights, including us:

abiding by The Consumer Contracts Regulations 2013, which includes your right to cancel an order, even if the items are not faulty. Refer to our Returns Policy for more information.
supplying products ordered from this Website that are of satisfactory quality, perform their intended purpose, and match their description as on this Website.
producing a satisfactory resolution if you are in the receipt of a faulty product ordered from this website.

Limits on Liability

Nothing in these Terms shall affect your rights as a consumer or exclude our liability for personal injury or death caused by our negligence.

We are not responsible for loss or damage not caused by our breach or negligence, or any loss which was not reasonably foreseeable by you or us.


We reserve the right to update these Terms from time-to-time, without notice. The new Terms will come into effect immediately from the time they are published to the Website. It is your responsibility to check for changes and your use of the Website indicates your willingness to be bound by the Terms.


If the Terms are breached, and no action is taken by either us or you, this shall not constitute a waiver towards any proceeding or future breach of the Terms.

Governing Law and Jurisdiction

These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.